Jc99 Privacy Policy — Our Commitment to Your Data
At jc99, user privacy is more than a legal obligation — it is part of the trust we build with every player in Malaysia. This policy clearly explains how we handle your personal data.
What Information Do We Collect from You?
When you register and use the jc99 platform, we collect several categories of information to ensure the service runs smoothly and securely:
- Account information: Your full name, email address, phone number, and encrypted password provided during registration.
- Payment information: Transaction details in Malaysian Ringgit (MYR), including deposit and withdrawal methods. We do not store full card numbers — only the transaction records required for audit purposes are retained.
- Device and browser information: Device type, operating system, IP address, browser type, and general location data are collected to ensure secure logins and an optimised experience.
- Usage data: Pages visited, games played, session duration, and interactions with platform features for service improvement purposes.
- Cookies and tracking: Session and persistent cookies are used to identify logged-in users and personalise your platform experience.
How Is Your Information Used?
Handles registration, identity verification, secure login, and the management of your account settings on the jc99 platform.
Securely verifies and records all deposits and withdrawals in MYR, including anti-fraud verification.
Usage data is analysed in aggregate to improve game quality, platform speed, and the overall mobile experience for our users.
Detects suspicious activity, protects accounts from unauthorised access, and ensures compliance with legal requirements.
Sends important account notifications, policy updates, and customer support responses through your preferred communication channels.
Fulfils our legal obligations under Malaysian legislation governing personal data protection and online platform operations.
Cookies & Tracking Technologies
Jc99 uses cookies to ensure the platform functions correctly and to enhance the user experience. There are three types of cookies we use:
- Essential cookies: Required for login, session security, and core platform functionality. These cookies cannot be disabled without affecting access to your account.
- Performance cookies: Collects anonymous data on how users interact with the platform to help us identify areas for improvement.
- Preference cookies: Saves personal preferences such as your preferred language and game display settings, so you don't have to reconfigure them every time you log in.
You can manage your cookie settings through your browser. However, disabling essential cookies may cause certain platform features to not function properly.
Data Storage & Security Measures
All jc99 user data is stored on servers protected with AES-256 encryption, with SSL/TLS protocols applied to all data transmitted between your browser and our platform. Strict access controls ensure that only authorised personnel can access personal user information, and only when required for legitimate operational purposes.
Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Inactive account data will be deleted or anonymised once the designated retention period has expired.
We conduct regular security testing and keep our systems updated to address ever-evolving cyber threats, ensuring your data remains protected to the highest standard.
Security Measures Summary
- SSL/TLS encryption for all data communications
- Layered access controls for internal staff
- Regular security audits and penetration testing
- Two-factor authentication is available for users
- Automatic data deletion upon expiry of the retention period
Sharing Information with Third Parties
Jc99 does not sell, rent, or disclose users' personal data to third parties for marketing purposes without your explicit consent. However, there are limited situations where information sharing may occur:
- Payment service providers: Transaction details are shared with authorised payment processors to facilitate the secure processing of MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Legal requirements: We may be required to disclose certain information to Malaysian authorities if ordered by a court or as required by applicable law.
- Fraud prevention: In cases involving suspected fraud or illegal activity, relevant information may be shared with the appropriate law enforcement agencies.
Outside of these situations, we do not share your data without consent. All our service partners are required to uphold data protection standards equivalent to our own practices.
We Will Never:
- Sell your data to advertisers
- Share your information without your consent
- Sharing passwords or sensitive information
- Use your data for undisclosed purposes
Your Rights as a jc99 User
As a jc99 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by emailing our support team.
If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our customer support team.
You may request the deletion of your account and personal data, subject to any mandatory retention requirements under applicable law.
Policy Changes & How to Contact Us
Jc99 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Any material changes will be communicated via in-platform notifications or to the email address you registered with.
We encourage you to review this policy periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the jc99 support team by email at the address listed above. We aim to respond to all privacy-related enquiries within three business days.
Contact Our Privacy Team
We are committed to responding to all privacy enquiries within 3 business days.
Confident in jc99's Data Protection?
Register now and enjoy a secure, personalised online entertainment experience in Malaysia — built just for you.